1. Introduction

Welcome to Craftgenn ("we," "our," or "us", “Craftgenn”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://craftgenn.com/ (the "Site") or engage with our technology consulting services.

As a software design and development consultancy offering end-to-end product development services, we serve clients across various industries, including but not limited to the finance sector. We understand the critical importance of data privacy and security in today’s digital landscape. This policy reflects our commitment to upholding the highest standards of data protection in compliance with applicable Indian privacy laws and regulations.

2. Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry sector, technology needs, project requirements
• Communication Data: Messages sent through contact forms, email correspondence, meeting notes
• Professional Information: LinkedIn profile, professional background (if provided)

Information Automatically Collected

• Usage Data: Pages visited, time spent on Site, access times, browser type
• Device Information: IP address, operating system, device type
• Analytics Data: Referring website, search terms used to find our Site
• Cookies: Session information, preferences (see Section 5)

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested information about our services
• Deliver consulting services and maintain client relationships
• Send relevant updates about BFSI technology trends and Craftgenn solutions
• Improve our website and service offerings
• Comply with legal obligations and protect our legal rights
• Analyze usage patterns to enhance user experience
• Prevent fraudulent or unauthorized access to our systems

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• Service Providers: With trusted third parties who assist in operating our website and delivering services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect Craftgenn's rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you explicitly agree to sharing for specific purposes

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state and remember preferences
• Analyze Site traffic and usage patterns
• Improve Site functionality and user experience

You can control cookies through your browser settings. Disabling cookies may limit certain Site features.

Types of Cookies We Use:

• Essential Cookies: Required for Site functionality
• Analytics Cookies: Help us understand Site usage (Google Analytics)
• Preference Cookies: Remember your settings and choices

6. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security but commit to promptly notifying affected users of any data breaches as required by Indian law and regulations.

7. Your Privacy Rights

In accordance with Indian privacy laws and regulations, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at contact@craftgenn.com.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

9. International Data Transfers

As we are registered in Maharashtra, India, your data is primarily processed within India. If you access our Site from outside India, your information may be transferred to and processed in India. By using our Site, you consent to such transfers in accordance with applicable Indian data protection laws.

10. Children's Privacy

Our Site and services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will promptly delete it in accordance with Indian laws regarding child protection.

11. Indian Privacy Laws Compliance

As a company registered in Maharashtra, India, we comply with applicable Indian privacy and data protection laws, including:

• The Information Technology Act, 2000 and its rules
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Any future data protection legislation enacted in India
• Other applicable laws and regulations of India and the state of Maharashtra

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

Continued use of our Site after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

• Craftgenn Privacy Team
• Email: contact@craftgenn.com
• Website: Craftgenn

For general inquiries: contact@craftgenn.com

14. Data Retention

We retain your information for as long as necessary to:

• Provide requested services
• Comply with legal obligations under Indian law
• Resolve disputes
• Enforce our agreements

Marketing contact information is retained until you opt-out. We periodically review and delete unnecessary data in accordance with our data retention policies and Indian legal requirements.

15. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from or related to it shall be governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.